Unloading on an anonymous customer service representative who is obligated to listen has a certain appeal. And it’s free.

Customer service representatives are in high demand. The question is whether the flexibility these jobs offer is worth the pay -- which can be fairly low.

A 47-year-old customer-service representative for Southwest Airlines says it's been a challenge. They've worked there since 2008 and the airline pays them $30 an hour. They said they've dealt with ...

A compassionate customer experience can stay with you forever—just like these real-life examples shared by our employees.

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was ...

On hold for 72 minutes and apologetic customer service representatives: Testing out resources from the Biden administration’s new website for parents looking for baby formula ...