Lawsuit says DTE prohibits customer service reps from hanging up on callers, no matter how sexually abusive or offensive they get.

Asking to speak to the manager isn't going to get the results you want. In this episode, negotiation consultant Craig dos Santos gives tips on how to make a customer service representative your ...

Customer service representatives can’t do much about the price as marked, particularly considering they aren’t the ones setting said prices.

Customer service has declined amid the pandemic. It's time for companies to recognize that treating customers better is good business.