In July 2025, Guangzhou Shunfei Information Technology Co., Ltd. applied for a patent titled "AI Customer Service Training Method and System Based on Multilingual Cross-Border", with the publication ...

Founded in 2018, Jiu Si Intelligent has a registered capital of nearly 20 million RMB and focuses on software and information technology services. The acquisition of this patent reflects its ...

The solution, when introducing new technology in a customer service context, is to keep the technology “below eye level.” ...

Airline customer service is caught between two eras of the internet: one built on social media, the other on machine learning. The transition promises to be rocky.

Paired with conversational A.I., ASR can make customer service interactions quicker, more efficient and improve accessibilty.

Artificial intelligence chatbots will upend how call centers and customer service hotlines operate. Countries like India and the Philippines are worried.

Businesses hope the artificial-intelligence technology behind ChatGPT can turn ordinary chatbots into impressive fonts of information, potentially transforming customer service. But many ...