Zoom Virtual Agent is a new AI-powered intelligent conversational chatbot that can provide efficient and cost-effective customer service.

Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from ...

Over the next year, Amazon plans to hire more than 30,000 part-time virtual customer service workers, all of which will have access to tuition reimbursement.

AI-powered virtual agents and chatbots not only help businesses slash the call center costs, but dramatically improve customer relationships as well.

Why The Future Of Call Centers Is Virtual: Considerations For A Customer Service Continuity Strategy As more people purchase and use devices and services, the demand for customer and technology ...

In my experience directing enrichment programs throughout the pandemic, there are several ways to build an excellent customer experience in these virtual times.

Customer Service in a Virtual World is a workshop designed to help all employees recognize the need and take responsibility for serving internal and external customers in a tactful and helpful manner.

The utilities recently announced the graduation of their first class of 33 virtual customer service employees.

Denver International Airport has debuted a “Live Agent” program, in which passengers can interact face-to-face with customer service agents over video screens.